Frequently Asked Questions

What is the difference between strip lashes and cluster lashes?

Strip lashes come on a continuous band. Cluster lashes come in smaller sections that let you build your lash look. Browse Strip Lashes or DIY Lash Kits to find your style.

How do I choose a style?

Pretty Privilege offers a fluffy, flirty look. Velvet Vixen features wispy clusters and a soft cat-eye effect. Each product page describes the look so you can choose what feels like you.

Which shipping options and payment methods can I use?

The options available for your order are shown at checkout. Enter your delivery address to see available shipping rates before completing your purchase.

Can I ask a question before ordering?

Absolutely. Use our contact form for product questions, kit contents, or delivery questions before placing your order.

How do I get help with an order?

Contact us with your order number and the email address used at checkout. If an item arrives damaged or incorrect, include a description of the issue so we can help.